Policies
Refund & Replacement Policy
Last updated 22 September 2026
In short: if something arrives damaged, wrong, or faulty, we replace it — free. We don't offer cash refunds, because every piece is inspected by hand before it's packed, so damage almost always happens in transit, not at our end.
What's covered
You can request a replacement within 7 days of delivery if:
- The piece arrived visibly damaged, scratched, dented or broken
- You received the wrong item, size or design
- The piece is faulty — a clasp that won't close, a stone that's already loose
What isn't covered
- Change of mind after the order is placed
- Normal wear over time, or damage from misuse (water is fine — impact isn't)
- Requests made after 7 days of delivery
How to request one
Message us on WhatsApp at +91 93452 43097 with your order reference and a photo of the issue. We'll confirm the replacement and arrange pickup or send a return address — you don't pay for return shipping on our error.
Once we receive the piece back, your replacement ships within 2–3 business days. See our shipping policy for delivery timelines.
Engraved or personalised pieces
Custom engraving and hamper gift notes are made specifically for you, so these can only be replaced if the piece itself is damaged or the engraving is wrong on our end — not for a change of wording after the order is confirmed.
Questions before you order? Reach out — we reply within a few hours most days.